FirstCarbon Solutions (FCS), an ADEC Innovation, is a leading provider of innovative solutions for the Global sustainability industry. Focused on improving the world we live in by advancing sustainable practices globally, our goal is to improve the lives of all people we work with, whether they are clients, partners or colleagues.
We are looking for a collaborative, sharp, detail- and process-oriented Customer Success Associate/Manager that will be a key member of the team responsible for the day-today management of our customer relationships and for ensuring that project deliverables, milestones and issues are fully understood and delivered to meet our client expectations, on time and within budget for early-stage software-as- a-service products.
Given the ambiguity often associated with newly launched software, the Associate/Manager will need to be adept at balancing customer needs and requirements against a shifting, and sometimes hard to predict, product roadmap. Joining a small, but highly collaborative team, this position will, at times, also need to ‘dig in’ and help configure the software through the user interface or through back end delivery tools to meet the clients’ needs.
Education and Experience:
ADEC offers a competitive benefit package with opportunities for personal and professional development. If you want to work in a collaborative, creative work environment where you can provide meaningful contributions while being challenged to grow on the job, then you are encouraged to apply!
How to apply:
FCS is an equal opportunity employer. Please email your résumé with cover letter and salary expectations to email@example.com with " Customer Success Associate/Manager, Last Name, First Name " in the subject heading.
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